Technical Support Services - Resnet and IT Helpdesk - Application
Student Consultant Overview

Thank you for your interest in a student consultant position in WKU's Technical Support Services department. Our student consultants work in the Resnet and IT Helpdesk areas providing technical support for WKU students, staff, and faculty as well as delivering some support for WKU alumni and affiliates.

Our student consultants spend time providing services via telephone interaction as well as face-to-face with our clients. Questions and assistance can involve many aspects of Information Technology at WKU, including systems like Blackboard, Topnet, and e-mail. In Resnet, our student consultants setup new computer systems, troubleshoot operating system problems, and even install or replace system hardware for WKU students.

Please Note: This position does not involve web-design, programming, or the WKU computer labs.

If you are looking for a position that combines technical expertise, communication, and customer service, a student consultant position with Technical Support Services may be right for you! Continue with this application to let us know your abilities.

Please Note: You must have a valid WKU ID to fill out the application. If you do not know your WKU ID, please go to "WKU ID Lookup" on Topnet.

With us, iT matters!